Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Pro Sound not working

edited July 2023 in Camera + App 1 comment

Hi, we’ve had the Nanit pro camera on a floor stand for a few months now and for the first month or so the sound worked but I can’t get it to work now (receiving sound and this includes receiving notifications for sound).

I have tried; power cycling, resetting the network, hard resetting the device, and reinstalling the app and nothing - hoping this forum can help or will just look to return under warranty.

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