If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit app sound not working
for the past 2 nights, our app won’t make sound unless we have the app open at that moment. I’ve left the app open on my phone before going to bed but have been waking up realizing our baby has been crying for awhile and didn’t hear because there were no cries from the audio on the app because the