Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Problems with the multi stand

edited July 2023 in Camera + App 3 comments

is anyone having issues with the multi stand when traveling away from home? We’ve had to use it a few times while traveling and it always seems to be a pain to connect using the multi stand. Yesterday, we were trying to set it up for a nap at a family members house and it just wouldn’t connect despite several

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