Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Poor video quality when zoomed in and unable to see anything with lights off

edited June 2023 in Camera + App 1 comment

For the price of the camera…. The quality of the picture when zoomed in is less than desired. But the real issue is the picture quality with the lights off in the room. The night vision IR lights are on, updated camera, removed from power, and restarted app on phone. Nothing helped, attempted calling support line and sat


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