Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

You asked, we're listening.

edited July 2023 in Camera + App

Thank you to those who submitted your questions regarding our recent outage. We’ve compiled your concerns and addressed them here.  

If you have any additional specific questions, please reach out to help@nanit.com.

Q: How do you plan to mitigate these outages and what process do you have in place to keep your users informed?

A: We are constantly working on making improvements to our system. These are the next steps we are taking as a matter of priority: 

Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!