Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Alarm Notification

hi! I woke up this morning to an alert about my child's breathing motion. I didn't hear the alarm go off and my child seemed fine but I'm concerned that the alarm didn't make any noise and also that I can't find it anywhere in the history to see what happened.

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