Camera is working

brig_3
brig_3 Unconfirmed, Member

We have had our Nanit for a little over a year. It’s worked great up and til now. The camera stopped working the light won’t go on and app keeps saying to reconnect and we have tried everything. Internet connection isn’t the problem it’s never moved or changed and we have never had a connection problem. Please help it was very expensive and I still need it.

Answers

  • Melanie
    Melanie Nanit Team

    @brig_3 I apologize for the delayed response here! I've escalated this over to our support team so they are able to troubleshoot with you closely and identify a fix for this. They will be in touch soon.