Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera is working
We have had our Nanit for a little over a year. It’s worked great up and til now. The camera stopped working the light won’t go on and app keeps saying to reconnect and we have tried everything. Internet connection isn’t the problem it’s never moved or changed and we have never had a connection problem. Please help it was