Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Audio not working

edited June 2023 in Camera + App 3 comments

hello- my audio has stopped working after working fine for over 6 months - I’ve reset everything possible, updated the app, turned off my phone and the Nanit, and still no sound… the issue is present for both my husband and I, but everything else seems to work perfectly fine.

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