Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Camera Mounting

edited June 2023 in Camera + App 1 comment


We are expecting our baby girl in August, and have recently purchased the Nanit Pro with a Wall mount.

As per the Nanit official video, the Camera should be mounted in the middle of the long side of the crib, but in our case, we are forced to mount the Nanit Pro Camera at the Head of the Crib "The short side of the crib, width), is this okay? will it monitor the baby's breathing and all?

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