Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Why does Nanit not have a customer service number that works?
My husband and I have tried reaching out to Nanit multiple times. When we upgraded, my husband was charged twice and no refund given. They kept saying because Nanit does billing through Apple, their hands are tied. However, we have pictures of charges that have gone through Apple, so wouldn’t Nanit register those payments and honor our subscription?