Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Connectivity issues

edited March 2023 in Camera + App 2 comments

Is anyone else having issues with Sleep Monitoring Connectivity tonight? I can successfully see the live camera feed, but when attempting to enable sleep monitoring, it just sticks on Connecting 1/3. I’ve rebooted all my equipment including the camera and router with no improvement.


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