Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).

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Nanit Original

edited March 29 in Camera & App 4 comments

Hello community. We were trying to set up our Nanit Original and everything seemd ok until it did a firmware update right away. Since then it won't boot up. We have tried everything that this site has mentioned. Unplugging the camera. Unplugging the router. Uninstalling the app. Everything and we cant figure it out. The infrared lights are on but

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