Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Does anyone else’s camera lag and only update 30 minutes to an hour after an action takes place?

edited March 2023 in Camera + App 1 comment

I got a new camera from a friend who just never used it or opened it and it lags about 4 seconds and doesn’t update when baby falls asleep/ wakes up/ etc until long after it happens.. is this normal or no?

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