Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
We just started using the Nanit on its real mount. We’d had the baby in our room using the multi stand until now. Since we moved it, the red alert has gone off a few times because it can’t detect movement. It also has gone blurry a few times and won’t connect because it can’t detect movement. It’s higher than