Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Dissatisfied, input?

edited August 2023 in Camera + App 2 comments

I used the Nanit for the first time last night. Had to reluctantly switch from the Lumi because it’s discontinued. The picture was absolutely horrible and I could not see my daughter nearly as well as with the Lumi. It also said it detected movement in her crib while she was in my arms breastfeeding across the room. The movement

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