Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
No motion notification alert while camera is up on phone screen
Hello, I have noticed that my iPhone (version 16.3.1) is no longer receiving real time motion alerts when the app is open and running/screen of crib in view. It will alert if I have the app open in the background (not minimized). How can I get it back to sending alerts with app running/picture in view as it did always