Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).

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Camera Seems to be taking Photos.. Hackers?

edited March 2022 in Camera & App 1 comment

As I am watching my baby sleep, it seems that the Nanit camera is taking photos of my baby. I checked if it happens when he is not there, and it doesn’t it.

Does anyone have had the same experience? Thanks Carla

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