Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
I just got my nanit pro camera and have to say I am kinda disappointed at how delayed the notifications are. I have been searching the community and done the reset of both the app and camera and it still takes 20-30 seconds for the notifications to pop up. Network connection is also good. Any suggestions?