Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit pro sound notifications
Hello,
we have just set up our Nanit for the first time as we are starting to leave the baby in the room on her own.
she cry out at one point and there was no alert notification so I turned the sensitivity to max. It still doesn't really pick her up though? In the morning when she wakes up it registers our voices but not her crying which is a problem as we really need this feature.