Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Disappearing customer service?

edited February 2023 in Camera + App 9 comments

Has anyone had luck with Nanit customer service recently? I was getting helped by a rep who stopped responding a month ago even after multiple follow ups. No one is picking up the customer service phone line. What is going on and is this company still operating?

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