Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Audio stopped working
Hello. Earlier today, the camera stopped collecting temperature and humidity data, so we unplugged the camera and then reconnected it. We now have temperature and humidity data but no longer have any audio coming through from the camera to our phones. Video works just fine. Please help.