Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
My baby just had a nap but Nanit didn't record anything
There was only motion noted when I walked into the room after he woke up. How do you tell the system that baby is asleep and in crib napping? Also there was some wiggling around and movement while he napped but that wasn't captured. Help!