Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
How can I get someone to actually solve the problems I’m having?
I have sent ticket after ticket with no responses. I have called customer support and they said they would push the issue further and they would call me back within a few minutes and they never called me back or sent me an email. The sound is not working on any of my devices and I’ve done all of the