If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Basic subscription or position issue?
My nanit isn't detecting when I go get my baby out of his crib. Well it will say motion detected and but still indicate that he is sleeping even hours after he has gotten up. This problem started when turned his crib into a floor bed, it seems the crib area isn't correct but when I try to adjust it