Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).

Team member pending

edited December 2022 in Camera + App 5 comments

Hello. I set up an account and invited my wife to become an admin member. She has accepted the invitation on her email link. When she attempts to go on the app it still shows pending. Is there a way to resolve this issue.

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