White ring halo on left side of screen

Juan
Juan Member
edited March 22 in Camera & App

No matter where I position the camera or reset it, there’s this halo on the left side of the screen. Any ideas or tips on how to remove it? Thanks!

Answers

  • NanitMelanie
    NanitMelanie Nanit Team
    edited August 2021

    @Juan Can you try a hard reset again of your camera? I've included instructions on a hard reset here. If possible, can you place the camera in another room and plug your camera into an alternate stand or micro USB c.

    There is a camera lens cover - make sure you've removed it.

    Let me know if those troubleshooting steps resolve the white ring.

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