Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Can I use any other device other than my phone for overnight monitoring?
I have a iPhone 13 and my wife has the new iPhone 14 Pro. We have tried the overnight monitoring on each the phones (on night mode), while on the charger and it actually depletes the battery, again on the charger. So we then start the day with a dead cell phone... Are we doing something wrong? We really dont