Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Is it possible to leave my subscription on hold until we are ready to active it?

edited December 2022 in Camera + App 1 comment

We are expecting our baby for the end of May 2023, but we would love to get this camera as soon as possible. However, we won't be needing the subscription to start until probably June. Is ot worth to buy it in advance?


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