Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Sleep Time
Can someone explain to me how to properly set up sleep times? I have my sons set for 6pm-8pm, then I put him down at 7:20 and it logs it as a nap?? ive adjusted the times so many times to try to figure this out but it doesn’t seem to record consistently at all.