Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Audio not working
Our audio does not come through on the app. From other threads, I have tried unplugging the camera, a hard reset, reinstall the app, and have checked the audio settings. This is an issue on all our devices, including two iPhones and an iPad. What else can you do to address this problem?