Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Temperature and humidity no longer calculating
After the most recent camera update, the temperature and humidity will no longer calculate and display in my Nanit. We tried a reset by unplugging, waiting 5 minutes, and plugging back in. The temperature and humidity still do not work. What else can we do?