Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Stand too high
i just received the Nanit pro with floor stand for my twins. The cameras on the floor stand sit way too high above their mini cribs which makes it hard to actually see them. Is there a way to take a section out of the floor stand to shorten it? The app won’t let me zoom in and keep it