Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera loses sleepwear connection
Hi, I’m having an issue where my camera/app keeps losing the sleepwear connection. I constantly have to reconnect it, it always picks up when I place the circle over the pattern, says we are all set. Even if I leave the app open, it loses the connection and asks me to restart the monitoring session. I make sure his pattern