Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Firmware Update

edited November 2022 in Camera + App 7 comments

Is anyone else having trouble with the new firmware? My camera seems to lag a lot more and is constantly reloading. Nanit version of the circle of death when Apple products used to take ages to load.

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