Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
No sound notifications
No matter what setting I have sound notifications on (full sensitivity, moderate, and light) I still don’t receive any sound notifications on my phone. My baby doesn’t usually get to the point of screaming crying, and I don’t want it to get to that point. But if I’m not getting notified in the middle of the night of her making