Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Sound not working

edited November 2022 in Camera + App 24 comments

Our Nanit pro sound isn’t working. I double checked sound settings, reset the camera and tried on different devices (iPad, phone, etc.) we’ve had this for a year and this is the first time we’ve had an issue with it.

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