Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
How to fix no audio
Our nanit is having issues with getting no audio. I have all the settings turned on, did all the trouble shooting steps, repaired the nanit, our WiFi is on high, nothing is working. Please help me fix this issue - for such an expensive item this is such a major inconvenience and ridiculous issue to have. Thank you.