Camera Not Working in dark

Csinclair
Csinclair Member
edited March 22 in Camera & App

has anyone had their camera stop working with lights out? Meaning the Infared doesn’t kick in? If it’s day or the lights are on the picture js great

Comments

  • NanitChristopher
    NanitChristopher Nanit Support Team

    Hi @Csinclair,

    I'm sorry to hear you're reporting a problem with the infrared lights with your Nanit camera. Are the Infrared lights not turning on during the day when you put your baby down for a nap or is it happening at night as well?

    If it's happening during the day, please be mindful of what camera's view. If there's light in the view of the camera it can cause some confusion if the camera should be in day mode or night vision. Adjusting the camera's view away from the light helps resolves this problem.

    If the Infrared lights aren't turning on during the day during dark moments or at night, please contact our support team. You can contact us at [email protected] or give us a call at 1-866-MYNANIT.

    -Christopher

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