Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

App always says “helped to sleep” when awake

edited March 2022 in Camera + App 1 comment

Almost every night when we put our baby in the crib the nanit says he was “helped to sleep” when he is very much awake and will remain awake anywhere from 5-20 minutes. He usually finds his thumb and can be pretty still but sometimes he will be crying/moving around and it says he’s asleep. Anyone else struggle with this

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