App always says “helped to sleep” when awake

Chloe123 Member
edited March 22 in Camera & App

Almost every night when we put our baby in the crib the nanit says he was “helped to sleep” when he is very much awake and will remain awake anywhere from 5-20 minutes. He usually finds his thumb and can be pretty still but sometimes he will be crying/moving around and it says he’s asleep. Anyone else struggle with this and or know if there is anything I can do.


  • NanitMelanie
    NanitMelanie Nanit Team
    edited August 2021

    @Chloe123 sorry for the delay in my response here - Occasionally, the camera has difficulty determining when baby is awake versus asleep at the beginning of the night. This can be more commonly seen with younger babies and it should improve as your baby gets older. The camera learns their sleep behaviors and can better distinguish movement while awake or asleep. Our product team is working diligently to continue improving how the camera captures this data. Please let me know if you have any other questions! Happy to help.

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