Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Connection issues

in Camera + App 5 comments

Hi, Im having several issues the past weeks. I don't know if it's related to iOS 16 or not, but since I updated it, the problems began.

The camera is stuck trying to show some image and after a while it says that there are some connection issues. I follow every troubleshoot guide with no success. I try to reinstall the app, restar the iPhone and install it again with no luck. I even delete the camera and add it again, but now Im facing different problems,

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