Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Issues with Sound on NanitPro
The sound on the app just stopped working in the middle of the night. This is very concerning and frustrating that it would be working then stop. I turned the camera off and when it turned back on it worked again.
How can this be prevented from happening again?