Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
📣 New Feature: Watch Them Grow
Did you hear about our new feature? Watch Them Grow is a new feature that automatically collects images of your baby in their crib and compiles them into a video each month on your baby’s birth anniversary.
These videos are great to save or share with friends and family ❤️
To create the monthly video, Nanit’s algorithm will capture photos throughout the month (no Smart Sheets required) and automatically determine the best group of photos to create the video compilation. The image capture occurs when your baby is awake, laying on their back, and not being attended to. You can read more in our