Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Couldn't Detect Breathing Wear
Hi! Wondering if there is a glitch in the system... we've had our Nanit camera on a flex stand looking over our newborn baby's bassinet in our bedroom for the past 7 weeks since she's been born. Its never given us an issue until last night. We kept getting an alert that said "Nanit couldn't detect breathing wear movement