Temperature calibration/reported incorrectly in app

Anyone else having issues with the app reporting incorrect temperatures?


@Tali


tnx

Comments

  • Melanie
    Melanie Nanit Team

    Hi @HLawrenceBrown do you mind sharing some additional information on what you're experiencing so we can better diagnose what may be causing this? What precisely are you seeing, how far off are the temperature readings? Or, are you just not seeing any readings?

    Thanks!

  • @Melanie your support folks emailed me back and did a trouble shoot. I’m within the 1-4 degree acceptable variance range so nothing they can do.


    however, 1-4 degrees is a HUGE range.

  • We also have temperature problems, it is cold or hot, it always marks the same temperature in the app ... How can this problem be corrected?

  • Melanie
    Melanie Nanit Team

    @Noelstolk I went ahead and submitted a ticket over to our support team so they can take a closer look at your camera with you and troubleshoot!

  • @Melanie thank u very much, I will be waiting.