Video will not stop loading spinner

apay Member
edited September 15 in Camera & App

can’t get video to play on iPhone app. Have already reinstalled app, logged out and logged in, restarted whole phone, still only spinner shows. Video plays fine on a different device (iPad)

Version 3.8.2.


  • NanitJessica
    NanitJessica Community Moderator, Nanit Team
    edited September 15

    Hi @apay,

    Thanks for posting here. Could you answer the following questions below so we can try assisting you better:

    • What iOS device are you using? What iOS version are you running on your iPhone?
    • What Nanit app version are you running?
    • Is this happening when you're on cellular data and/or WiFi?