Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Video will not stop loading spinner

edited September 2022 in Camera + App 1 comment

can’t get video to play on iPhone app. Have already reinstalled app, logged out and logged in, restarted whole phone, still only spinner shows. Video plays fine on a different device (iPad)

Version 3.8.2.

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