Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit, the Tesla of Monitors in ways you don’t want
So where do I begin? I ordered 2x Pros to replace an Arlo Baby and with our second child on the way. Costed a fortune, but thought I was getting a quality product. I was mistaken, and my wife and I both regret these products ever since they arrived.
Camera Quality
The quality of the camera is an embarrassment. I see why you need the breathingwear to monitor breathing, your camera is so bad, it cannot actually pick up breathing unless your special pattern is attached to the child. The Arlo’s camera quality is light years ahead of our Nanits. And nightvision, wow… I didn’t expect it to be so terrible.