My notification are no longer working

Rhkasinger2020_
edited September 2 in Camera & App

I use to get notification when my baby moved or cried and now I no longer get that. I have looked to make sure my setting are right and the sensitivity and that is all the same it’s always been… please help. I just eanna make sure my baby is comfortable at night

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @Rhkasinger2020_,

    Thanks for posting on the community. If you're no longer receiving notifications, try rebooting your phone device or follow the instructions here: Why don't I receive notifications for Nanit?

    If that still doesn't work, try to uninstall the Nanit app, reboot your phone device again, and reinstall the app.

  • I have done all the things you have suggested and it still isn’t working…

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    @Rhkasinger2020_,

    Thanks for the quick response and trying that out! It looks like you have an existing ticket with the support team in regard to the issue you're experiencing. They just responded to your ticket so please try out the troubleshooting steps they provided and let them know if that resolved the problem or not - they will be more than happy to assist you further!