Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
We’ve had the Nanit for almost 6 months. Tonight we got our first alert. It just says “sound detected” on the video description. I’m not even sure there was no breathing detected, or it was a system glitch because it doesn’t say “Red Alert” or anything specific. I reported it as false, and I hope to get answers. Very