Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Alternate to using phone app at night?
Lately we’ve been having wifi issues that cause the app to disconnect at night, and I’ll wake up in a panic realizing I can’t hear anything from his room. Curious if anyone here uses a second “non wifi” type of monitor that can be on as a backup or in place of the nanit app at night?