Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
App sounds not working correctly
I put my son down for the night and turned on background noise. When I went to sleep I could the background was working fine.
I woke up and it wasn't working. At some point it cut out and just stopped working altogether. I changed no settings on my phone.
There was a notification that my son woke up at 2 am in the app but I couldn't hear the background noise.